Energy Cost Assistance

Energy Cost Assistance to Business

Written by: The Institute of Certified Bookkeepers

The Australian Energy Regulator (AER) has set reasonable expectations of energy companies to protect small business customers during the COVID-19 pandemic. This extends important protections for energy customers and encourages retailers and customers to stay in contact and to reach out if they need help. These Protections for small business during COVID-19 have been extended to 31st October 2020.

Expectations for Energy Providers (extracted and adapted from The Australian Energy Regulator AER)

  • All residential and small business customers who indicate they may be in financial stress, a payment plan or hardship arrangement will be offered. Advice is to stay on the plan as protection from disconnection, interest payments and late fees.
  • Before 31st October 2020 (and potentially beyond), no disconnections – other than at request, any residential or small business customer who may be in financial stress. This is extended to any large business customer who may be in financial stress who is on-selling energy to residential and small business customers.
  • Defer referrals of a retailer’s customers to debt collection agencies for recovery actions, or credit default listing until at least 31st October 2020.
  • Payment plans and flexibility to pay smaller amounts or over a longer period are being offered.
  • Waive disconnection, reconnection and/or contract break fees for small businesses that have ceased operation, along with daily supply charges to retailers, during any period of disconnection until at least 31st October 2020.

For more information go to The Australian Energy Regulator (AER) .

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Accountability BAS and Bookkeeping Services provide professional bookkeeping and BAS services to businesses in most Australian states.

What our clients say about us…

“I had the pleasure of being introduced to ABBS through Jo Bacon the WA representative. The professional service.  I have received has been so essential in assisting me with my new business, I am so grateful for the expertise, professionalism and excellent customer service I have experienced.” Marion B

“Thanks to Steve Cocks from ABBS we managed to get all the books up to date and in no time, … and that took the weight off my shoulders so I could focus on developing my business and moving forward in a more organized and structured way, keeping on top of things every month which makes life much easier.”  Elisabeth G

“As an ex-bookkeeper, I’m pretty fussy about how I like things done and I’ve found Caran from ABBS to be a pleasure to work with. She’s competent and efficient and now that I have her helping me with the bookkeeping for my business, I wouldn’t be without her.”  Sandy T

    “As a sole director of a regional law firm,  I’m very conscious of the need to have the proper business support, particularly in the areas of bookkeeping and trust accounting. Since I outsourced those components of my business to ABBS, I feel as if these vital components of my business are in expert hands and I can relax knowing that it is all being done properly , efficiently and legally.  Rob’s expertise with running a business including his insight with managing employees, his ready availability for a discussion at any time on any business matter, his advice and support, have been absolutely invaluable to CastleGate Law.  In addition, Janice from ABBS looks after my trust accounting through Leap with equal efficiency and expertise – she and Rob make a great team for any law firm.  Not only do I feel like I’m sharing the considerable burden of running a law firm, but I feel like in Rob I have someone on my side as a business owner, because of his implicit understanding of business matters, his encouragement and support. For all these reasons I cannot recommend ABBS highly enough as additions to any law firm or business partner. ”  Kate R

If you would like a brief chat or schedule an online meeting, then call me on:

1300 0 ABBS 0

(1300 022 270)

If you would like to get an instant quote:

To be able to provide you with a relatively accurate quote, we will need you to provide some core information that is used for this purpose only.

We suggest you have the bank statements or closely estimate the number of transactions on all business bank accounts and credit cards for the last three months.

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